Recovering a Locked Battle.net Account

We may perform a secure check on Battle.net accounts when there's a change in access. This can mean a long time has gone by since last time you logged in, or maybe you've logged in from an unfamiliar location.

You should have received an email with information on why the account may have received this secure check. You can also recover access to your account on our Can't Log In page. 

Battle.net Phone Notifications makes it easy to recover your account if this happens in the future. Simply enter the code sent to your mobile phone to unlock your account.

Using a Battle.net Authenticator can prevent future security checks.

If you don't have access to your email address or can't recover your account, contact us.