Heroes of the Storm Crashing to Desktop

Updated: 3 months ago
Article ID: 98098
Relevant Games:

Common Problems

  • Heroes of the Storm keeps crashing.
  • Game crashed with no error.
  • Keep getting lockups and freezes in game.

If you experience a crash with a blue or black screen error message, a crash to your desktop, or if your computer locks up while playing Heroes of the Storm, follow the steps below to resolve the issue.

Windows®

  1. Make sure your computer meets the Heroes of the Storm system requirements.
  2. Update your drivers to resolve any compatibility issues.
  3. Try closing background applications to resolve any software conflicts.
    Note: This includes any Overlay programs you may be running.
  4. Run the repair tool to repair any damaged game files.
Advanced Troubleshooting
  1. Set your components to factory default speeds to resolve crashes due to overclocking.
  2. Changes to the software settings on your video card drivers may cause crashes or lockups. Reset your video driver settings to correct this problem.
  3. Overheating can cause performance issues, game crashes, and full computer lockups. Check for overheating components.
  4. Deleting the cache folder can resolve problems with the logon module.
  5. Run ScanDisk and defragment your hard drive to try to repair any bad sectors.
    Note: Do not defragment a Solid State Drive (SSD).
  6. Run the Memory Diagnostic Tool to fix any errors in your computer's physical memory.
  7. If the problem persists, uninstall and reinstall the game.

Mac®

  1. Make sure your computer meets the Heroes of the Storm system requirements.
  2. Update your drivers to resolve any compatibility issues.
  3. Reset Folder and File Permissions to make sure there is no conflict between the latest OS update and your permissions.
  4. Run the repair tool to repair any damaged game files.
Advanced Troubleshooting
  1. Overheating can cause performance issues, game crashes, and full computer lockups. Check for overheating components.
  2. Deleting the cache folder can resolve problems with the logon module.
  3. Try closing background applications to resolve any software conflicts.
    Note: This includes any Overlay programs you may be running.
  4. Repair Disk Permissions to resolve any permission conflicts with logon modules.
  5. Run the Apple Hardware Test to make sure there are no physical problems with your hard drive.
  6. If the problem persists, uninstall and reinstall the game.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forums or contact us.