Read the likely causes that stop you from getting your drop.

Didn't receive Overwatch items from YouTube viewership.

What to do if you earned Twitch drops in the wrong Battle.net account

What to do if you didn't receive Overwatch Twitch Drop rewards in game

Information on linking your Twitch or YouTube account to your Battle.net account.

Customer Support is unable to grant free merchandise or products to streamers.

I purchased the Cyber DJ Lucio skin but didn't receive my refund as compensation for being a Twitch Drop

Information on how to check for and claim Twitch Drops

What to do if you're a streamer and want to enable drops for your stream or be a part of special promotions.

How to check the linked status of your Twitch account.