App Can't Locate Game

Updated: 10 months ago
Article ID: 18681

Common Problems

  • Played the game yesterday, but now the App tells me to install
  • Where is the game I purchased and recently played? The app tells me to install but I already played in this computer before

If the app shows the Install button but you have already installed your game, you don't have to reinstall.

Option 1

Click on Locate the game under the Install button; this link allows you to locate and select the installation folder. Once selected, the Install button will become the Play button. 

Option 2

  1. Click on the logo on the top left corner of the app
  2. Click Settings
  3. Click Downloads
  4. Click on the Scan for Games button under Game Installation
    • Optional: Tick the "Scan for games in the background every time the Blizzard App launches" check box

If options 1 and 2 didn't work, please delete the files and Cache files.