App Can't Locate Game

Updated: 2 months ago
Article ID: 18681

Common Problems

  • Played the game yesterday, but now the App tells me to install
  • Where is the game I purchased and recently played? The app tells me to install but I already played in this computer before

If the app shows the Install button but you have already installed your game, you don't have to reinstall.

Option 1

Click on "Locate the game" besides the Install button; this link allows you to locate and select the installation folder. Once selected, the Install button will become the Play button. 

User-added image

Option 2

  1. Click on the Blizzard logo on the top left corner of the Blizzard app
  2. Select Settings
  3. Select Downloads
  4. Click on the Scan for Games button under Game Installation and allow to search for Blizzard games on your computer
    • Optional: Tick the "Scan for Blizzard games in the background every time the Blizzard App launches" check box

If options 1 and 2 didn't work, please delete the files and Cache files.