Did Not Receive Twitch Prime Gaming Rewards

Updated: 4 months ago
Article ID: 210644
Relevant Products:

Common Problems

  • Linked my Twitch account but did not receive any reward
  • Claimed a Twitch Prime loot but haven't received it in-game

To correctly earn your Twitch Prime rewards:

  1. Verify that your Twitch account is a Prime account
  2. Verify that your Twitch account is linked to your Battle.net account
  3. Make sure you Claim your Loot on Twitch before the promotion expires
  4. Log in to your Battle.net account and claim your reward from your Battle.net Gifts. It can take up to 24 hours for Twitch Prime Gaming rewards to be delivered to your Battle.net account

Note: If you are an Overwatch console player you will receive a code. You must redeem this code in your PSN or Xbox Live account. In addition, you must link your console and Battle.net accounts.

If you followed these steps and you didn't receive your reward, you may have linked the wrong Battle.net account to Twitch, please contact us.