Error: We Can’t Find That Blizzard Account

Updated: 2 months ago
Article ID: 274175

Common Problems

  • I can't log in to Battle.net with my email
  • My email is correct but it says my account isn't found

If you receive the error, We Can’t Find That Blizzard Account, when logging into Battle.net it typically means that the email address entered is not currently tied to a Blizzard account. This can occur if you have changed your email in the past and forgotten it, or if someone else has changed your Blizzard account e-mail address without your permission.

If you believe your email has been changed without your permission, follow the steps on our Account Hacked article to secure your computer and recover your account.