Overwatch Ingame Purchase Failed due to Shop Error

Updated: 6 months ago
Article ID: 97904

Common Problems

  • Whenever I try to buy lootboxes in Overwatch I receive "shop error"
  • Tried to buy lootboxes and it said that the shop wasn't working

The Shop Error message occurs when there is a technical issue that is preventing the Overwatch shop from reaching our payment servers. If you're getting a Shop Error in the Overwatch in game shop, try the following troubleshooting steps: