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Blizzard or game account hacked or compromised.
Combine Blizzard AccountsHow to consolidate multiple Blizzard accounts into a single account.
DIY: Account Recovery セルフサービスIf you have lost access to your account, our automated recovery process can help.
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Informational steps to troubleshoot a failed payment.
Payment Error - Oops! This Needs Your AttentionTroubleshooting steps for payment error: Oops! This needs your attention.
Blizzard Balance Not Showing As Payment MethodPlayer has loaded Balance to their account and wants to make a purchase with it, but it doesn't show as a method.
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Follow these steps to resolve lockups or crashes in Heroes of the Storm.
Black Screen in Heroes of the StormTroubleshooting black screen crashes in Heroes of the Storm.
Heroes of the Storm Performance IssuesSlow and choppy gameplay in Heroes of the Storm can have a variety of causes.
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If you have issues with the sound in your game, such as skipping, popping, screeching, or no sounds at all, follow the steps below to troubleshoot the problem.
Troubleshooting Forum IssuesPosting on any of our game forums requires an active game account
Troubleshooting Installation and PatchingUse the steps below to troubleshoot installation issues for Blizzard games.
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